Royal Palace of Madrid Guided Tour - Reviews

Rating of the activity

9.50 / 10

9.4802748432535 7,762 reviews | 79,101 travellers

966 traveler-submitted photos

Customer scoring

5895

1494

233

Type of traveler

Traveling alone (960)

Couple (2865)

Group of friends (1050)

With small children (600)

With older children (1492)

Reviews from real clients who booked our products.

See only reviews with text

Sep / 11 / 2026

Carlos Tapasco

Cali, Colombia

I travelled with small children

María estuvo muy puntual en el punto de encuentro. Estuvo pendiente de todo el grupo en cada momento y ofreció ayudas para mi madre mayor que usaba bastón. El conocimiento de la historia alrededor del Palacio nos ayudó a disfrutar del recorrido y valorar cada sitio visitado. Translate this opinion into English.

Maria was very punctual at the meeting point. She was attentive to the whole group at all times and offered assistance to my elderly mother who used a cane. Her knowledge of the history surrounding the Palace helped us enjoy the tour and appreciate each place we visited. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with small children

Aug / 28 / 2026

Mercedes

Palencia, Spain

I travelled with my partner

Muy recomendable. Nuestro guía Ricardo, afectuoso y muy profesional, claro y conciso hace que esta visita resulte tan amena que cuando quieres darte cuenta ya han pasado las 2 horas. Tuvimos la suerte añadida de que no estaba masificado. Tambien vimos el museo de armas y es espectacular. Un 10 para esta visita Translate this opinion into English.

Highly recommended. Our guide Ricardo, friendly and very professional, was clear and concise, making the visit so enjoyable that before you know it, two hours have passed. We were also lucky that it wasn't crowded. We also visited the weapons museum, which is spectacular. A 10 out of 10 for this visit. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

Aug / 21 / 2026

Anonymous

Spain

I travelled with my partner

Fue todo bien, correcto. Nos faltó algo más de información no prevista es decir, pasamos todo superficialmente pero en una visita anterior hace unos años la visita fue más profunda. Había muchas cosas que UE se divulgaban memorizadas. La organización y consejos muy bien Translate this opinion into English.

Everything went well, as expected. We did lack some additional information; in other words, we only skimmed through everything, whereas a previous visit a few years ago was much more in-depth. There were many things the EU presented that we had memorized. The organization and advice were excellent. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

Aug / 14 / 2026

Miguel Angel

Mexico

I travelled with small children

Raúl fue un guía excelente nos explicó todo con lujo de detalle. Sabe sobre todo mucho sobre la historia de la corona. La visita vale mucho la pena, el palacio es precioso, cada una de sus salas llenas de cosas y detalles. Fui con mis hijos de 11 y 8 años, Raúl hizo la visita muy enfocada en historias y detalles que les interesaron Translate this opinion into English.

Raúl was an excellent guide; he explained everything in great detail. He knows a lot about the history of the crown. The visit is well worth it; the palace is beautiful, each of its rooms full of fascinating details. I went with my children, ages 11 and 8, and Raúl focused the tour on stories and details that interested them. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with small children

Aug / 07 / 2026

Rocio Marquez Bilbao

Sevilla, Spain

I travelled with teenagers

El tour en sí es espectacular, porque todo lo que vimos es impresionante. Pero si tienes un guía, como Ricardo, que te la hace tan amena, con unas explicaciones magnificas y de una manera tan educada, la experiencia se convierte en inolvidable. Enhorabuena! Translate this opinion into English.

The tour itself is spectacular, because everything we saw was breathtaking. But if you have a guide like Ricardo, who makes it so enjoyable, with such excellent explanations and such a polite manner, the experience becomes unforgettable. Congratulations! Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with teenagers

Jul / 06 / 2026

Belen

Caba, Argentina

I travelled with teenagers

Fátima hizo el recorrido con una maestría, contando una cantidad de detalles, pero de forma muy amena, hasta con chistes. La pasamos genial, fui con mi familia, con mis hijos de 9 y 12 años. Es importante ir a la visita porque sino no se entiende qué es lo que uno está viendo. Súper recomendable!!! Translate this opinion into English.

Fatima led the tour masterfully, sharing a wealth of detail in a very engaging way, even adding jokes. We had a fantastic time; I went with my family, including my 9 and 12-year-old children. Taking the tour is essential, otherwise you won't fully understand what you're seeing. Highly recommended! Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with teenagers

Jun / 28 / 2026

Vanesa

Barcelona, Spain

I travelled by myself

Muy buena experiencia,visitar el Palacio Real; Ocupa unas 2h y es un excelente plan para ocupar parte de la mañana; La mayor parte de la visita se desarrolla en el interior, visitando las diferentes estancias del palacio; Hay otro tramo exterior, al inicio, pero es breve; Muy masificado por eso; Se deberia hacer un aforo mas reducido para algunas estancias; pero lo recomendaria igualmente Translate this opinion into English.

A very good experience visiting the Royal Palace; It takes about 2 hours and is an excellent way to spend part of the morning; Most of the visit takes place inside, visiting the different rooms of the palace; There is a short outdoor section at the beginning; It gets very crowded because of this; they should reduce the number of visitors to some rooms; but I would still recommend it Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled by myself

Jun / 27 / 2026

Esmeralda

Estepona, Spain

I travelled by myself

Me encanto el guia muy amable, simpático y educado, nos.explico perfectamente, de una manera pintoresca, que nos hizo el rato muy ameno, dura dos horas, para mi fue 1 de.lo encantadornque que es, ademas lo explica con una pasión qie se nota que le encanta, sin duda volveré a repetir un tour con el. Gracias Translate this opinion into English.

I loved the guide; he was very kind, friendly, and polite. He explained everything perfectly, in a colorful way that made the time very enjoyable. The tour lasts two hours, but for me it felt like only one because of how charming he is. He also explains things with such passion that you can tell he loves what he does. I will definitely take another tour with him. Thank you! Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled by myself

Jun / 20 / 2026

Raquel

Barcelona, Spain

I travelled with my partner

Grata sorpresa nos llevamos con este tour. Me sorprendió el precio y no pensaba que fuera tan profesional, viendo que la propia entrada al palacio ya es mucho más cara que este tour. Quedamos en la estatua delante del palacio real. Entramos nos dan unos auriculares y nos van explicando curiosidades, las estancias del palacio, de las mejores guías que pudimos tener, se le nota realmente lo que le gusta su trabajo. Lo recomiendo al 100 x 100. Translate this opinion into English.

We were pleasantly surprised by this tour. I was surprised by the price and didn't expect it to be so professional, considering that the entrance fee to the palace itself is much more expensive than this tour. We met at the statue in front of the Royal Palace. Once inside, they gave us headphones and explained interesting facts about the palace's rooms. It was one of the best guides we could have had; you could really tell how much she loves her job. I recommend it 100%. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

May / 31 / 2026

Francisco

Montreal, Canada

I travelled with teenagers

Excelente servicio, nuestra guía fue Maria, muy profesional, y lo que más nos gustó fue que en cada sala que visitamos se tomo el tiempo necesario para explicar y que pudiéramos observar bien toda la sala. Hemos tenido experiencias de guías que van muy rápido y no dan el tiempo de tomar fotos con calma. Recomendable Translate this opinion into English.

Excellent service. Our guide, Maria, was very professional, and what we appreciated most was that she took the time to explain everything in each room we visited, allowing us to fully appreciate the exhibits. We've had experiences with guides who rush through the tour and don't give us enough time to take photos. Highly recommended. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with teenagers

May / 28 / 2026

Federico Bistiancic

Uruguay

Servicio no me gusto ni me desagrado lo veo caro para las pocas unidades que tiene demoran mucho a mi gusto, pierdes un tiempo que en un viaje de turismo no tenes. Al final no tiene sentido contratarlo por Civitatis es preferible utilizar lavaplicación de Madrid city tour acá en civitatis no tiene donde están las paradas ni avisos importantes que me termine enterando al bajar su aplicación de muchos problemas que no tenia como saberlas. Gracias igual

I neither liked nor disliked the service. I find it expensive for the few buses they have, and the wait times are too long for my liking. You lose time that you don't have on a sightseeing trip. In the end, it doesn't make sense to book through Civitatis; it's better to use the Madrid City Tour app. Civitatis doesn't show the bus stops or provide important notices, which I only discovered after downloading their app, revealing many problems I had no way of knowing about before. Thanks anyway.

Operated by: Buenaventura Tours S L

Lamentamos que la experiencia no haya cumplido tus expectativas en cuanto al precio y la puntualidad del transporte. Trabajamos para ofrecer tarifas justas y mejorar la puntualidad de los autobuses. Agradecemos tus comentarios para seguir mejorando. Translate this opinion into English.

We regret that your experience did not meet your expectations regarding price and punctuality. We are working to offer fair fares and improve bus punctuality. We appreciate your feedback so we can continue to improve. Opinion translated. Show original.

May / 24 / 2026

Marisol Montero

Ciudad Real, Spain

Hemos hecho la visita guiada al Palacio Real con Ander y la experiencia ha sido excelente. Avisó de que no sería una visita tradicional al uso, y ha cumplido totalmente con las expectativas. Ha hecho el recorrido muy ameno, combinando información interesante con mucho sentido del humor. El tiempo se nos ha pasado volando y a todos nos ha encantado. De las mejores visitas/tours que hemos hecho. ¡Gracias! Translate this opinion into English.

We took the guided tour of the Royal Palace with Ander, and the experience was excellent. He warned us it wouldn't be a typical tour, and he completely lived up to our expectations. He made the tour very enjoyable, combining interesting information with a great sense of humor. Time flew by, and we all loved it. One of the best tours we've ever taken. Thank you! Opinion translated. Show original.

Operated by: Buenaventura Tours S L

May / 13 / 2026

Brigitte

France

I travelled with my partner

Notre sympathique guide, Javier, nous a fait une visite très intéressante et riche d'informations sur ce palais, véritable joyau d'objets et de mobiliers de grande richesse. Il a su nous faire découvrir ce lieu avec une très bonne maîtrise du français. Translate this opinion into English.

Our friendly guide, Javier, gave us a very interesting and informative tour of this palace, a true gem of rich objects and furnishings. He demonstrated his excellent command of French, showcasing the place to us. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

May / 02 / 2026

Lucia

Sevilla, Spain

Muy bien organizado a pesar de que había mucha afluencia de gente. No tuvimos que esperar colas y accedimos a nuestra hora. El guía, Carlos, excelente. Muy bien guiada toda la visita destacando los puntos más importantes de cada sala. ¡Muy recomendable! Translate this opinion into English.

Very well organized despite the large crowds. We didn't have to wait in line and entered at our scheduled time. The guide, Carlos, was excellent. He guided the entire visit very well, highlighting the most important points in each room. Highly recommended! Opinion translated. Show original.

Operated by: Buenaventura Tours S L

May / 02 / 2026

Gemma

Terrassa, Spain

I travelled with teenagers

La visita guiada excelente y amena por parte de Dana, profesional y cercana al mismo tiempo. Nos hubiese gustado poder disfrutarla a otro ritmo, demasiada gente y nos sentimos presionados por otros grupos. Una pena. Pero servicio de civitatis para repetir. Translate this opinion into English.

The guided tour was excellent and enjoyable, led by Dana, who was both professional and friendly. We would have liked to enjoy it at a different pace; there were too many people and we felt pressured by other groups. A shame. But we would definitely use Civitatis's service again. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with teenagers

May / 02 / 2026

Francisco Garcia Perez

Valladolid, Spain

I travelled with my partner

La visita fué muy bien. Nos guió Javier. Un 10 para el. Lo único a apuntar, que la visita se retrasó media hora, porque cuando entramos Patrimonio Nacional, gestor del Palacio, no tenia auriculares disponibles, hubo que esperar a que terminara otro grupo. Por supuesto que no achaco nada a Civitatis. Simplemente lo apunto, Translate this opinion into English.

The visit went very well. Javier was our guide. A 10 for him. The only thing to note is that the visit was delayed by half an hour because when we entered the National Heritage, the manager of the Palace, there were no headphones available, we had to wait for another group to finish. Of course, I don't blame Civitatis for anything. I'm just noting it. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

May / 02 / 2026

Silvia Martínez Andrés

Ontinyent, Spain

I travelled with teenagers

El guía nos lo explicó todo muy bien, pero al empezar tuvimos el problema que no había auriculares y el guía no podía hablar fuerte, tuvimos que esperar hasta que acabara un grupo, sugiero que la empresa faclite los auriculares para no tener que esperar y ganar tiempo y calidad, pero el guia hizo muy bien su trabajo.

The guide explained everything very well, but at the beginning we had the problem that there were no headphones and the guide couldn't speak loudly. We had to wait until another group finished. I suggest that the company provide headphones so we don't have to wait and to save time and improve the quality of the experience. But the guide did his job very well.

Operated by: Buenaventura Tours S L

I travelled with teenagers

Nuestros guías son profesionales que se esfuerzan por impartir los contenidos del tour con el máximo rigor y dinamismo posible. Sentimos que en este caso no haya sido como esperabas. Lamentamos los inconvenientes causados por la falta de auriculares y tomamos nota para mejorar en el futuro. Translate this opinion into English.

Our guides are professionals who strive to deliver the tour content with the utmost rigor and dynamism. We regret that in this instance it wasn't what you expected. We apologize for the inconvenience caused by the lack of headphones and have taken note of this to improve in the future. Opinion translated. Show original.

Apr / 18 / 2026

Pablo Rodríguez Díaz

Oviedo, Spain

I travelled with my partner

Todo muy bien explicado por Javi, muy buena experiencia y recomendable hacerla con un guía que conoce bien la historia del palacio. Grupo pequeño para poder entender mejor todas las explicaciones. Como única crítica la excesiva gente en el palacio durante la visita. Translate this opinion into English.

Javi explained everything very well; it was a great experience and I highly recommend doing it with a guide who knows the palace's history well. The group was small so everyone could better understand all the explanations. My only complaint was the excessive number of people in the palace during the visit. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

Apr / 06 / 2026

Vicente Juan

Valencia, Spain

I travelled with my partner

La actividad se desarrolló con normalidad, pese a que había mucha gente visitando el Palacio Real en ese momento. El guía nos explicó correctamente los antecedentes históricos del lugar y respondió a las preguntas que se le plantearon. Una actividad muy recomendable para quien esté interesado en conocer el patrimonio y la historia de España. Translate this opinion into English.

The activity went smoothly, despite the fact that there were many people visiting the Royal Palace at that time. The guide correctly explained the historical background of the place and answered the questions that were asked. A highly recommended activity for anyone interested in learning about Spain's heritage and history. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

Apr / 04 / 2026

Kelen

Rio De Janeiro, Brazil

I travelled with my partner

Fátima foi uma guia excelente. Pontual, engraçada, simpática e dinâmica. Tem bastante conhecimento sobre o palácio e tornou nossa visita incrível. Essa forma de visita é muito boa, pq podemos visitar com a guia, entendendo tudo e depois ficamos livres o tempo que quisermos dentro do palácio para as fotos e para rever o que mais gostamos com calma! Adorei. Translate this opinion into English.

Fátima was an excellent guide. Punctual, funny, friendly, and dynamic. She has a lot of knowledge about the palace and made our visit incredible. This type of tour is very good because we can visit with the guide, understanding everything, and then we have as much time as we want inside the palace to take photos and revisit what we liked most at our leisure! I loved it. Opinion translated. Show original.

Operated by: Buenaventura Tours S L

I travelled with my partner

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Royal Palace of Madrid Guided Tour - Reviews

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